Annual surveys, like the NSS, are an excellent way for universities to collate and analyse data on student satisfaction. But you don't need to wait for a survey to get your voice heard. You can have your say all year round in a variety of ways, including:

• complete your end of semester course evaluation 
• talk to your Student Success Coach, Personal Tutor, or Course Leader
• engage with your Course or School Rep through the Students' Union
• visit or contact ASK@WLV

Student Voice is not just one-way communication; it's about enabling dialogue and creating space for collaboration. We work closely with the Students' Union to get a deeper understanding of your views. Key themes are also highlighted through your tutors and academic coaches, so regularly engaging with them can enhance your experience and the experience of future students.  

Both quantitative data (stats from surveys) and qualitative data (i.e. what you tell us) is collated, analysed and fed back to the relevant departments and areas. In particular, we're looking out for what's important to you, what's worked well, and what we can improve on.     

Your views are integral to the improvements we make to your course and to student services. We take on board what you say and ensure that the student voice is represented in key decision-making across the University. What you tell us can trigger a change in a process or system, help us develop our infrastructures and allow us to invest in areas that matter to you. What's more, engaging with our service users helps us to understand the impact of changes on your everyday experience.

Of course, it's no good to make improvements if you don't know about it! We'll communicate with you in various ways throughout your academic journey at the University and beyond.

Find updates on our actions on this page and look for the You Said We Did messages around campus. 

We launched the new Student Success Directorate with increased tailored support and Student Success Coaches, helping more students progress to the final year than in the past six years! 

We opened the Student Journey Centre in the Millennium City Building for face-to-face support and a place to relax. 

We've enhanced ASK@WLV student enquiry service, and the student support centre (next to Harrison Library) now offers finance support to better resolve your queries. 

Last year, we hosted our biggest ever careers fair, with 1,000 of you attending and interacting with 50+ employers. 

And we've improved utilisation of funding to expand employability and international placement opportunities for you. 

We’ve organised more student events than ever before, including Global Gatherings (shortlisted for a sector-wide award); the free Global Lunches offered by the Chaplaincy; and lots of course trips and outings.

You told us you want to get going with all things digital as soon as possible when you start Uni

We provide digital orientation resources and your IT Essentials through pre-arrival emails and Get Set for Your Studies. We are also there to help with getting started, at Enrolment Hubs across all campuses.

We’ve made getting online easier with the Geteduroam app, step-by-step guides, and Wi-Fi pop-up sessions at Enrolment Hubs. Plus, we’ve invested in the network for better coverage and performance, and will continue to do this!

You told us you want to get help and advice with your IT and digital queries face to face

We now have a permanent drop-in IT Support desk in the Harrison Library, every Monday and Tuesday 9am-4pm, (adding Thursday also, from February 2026).  As well as face-to-face support at the Enrolment Hubs, both are very popular! 

You may also have seen our IT team dropping in at the start of teaching, helping with quick AV fixes, and supporting those using the kit.

In 2026, you will also see our Digital Ambassadors dropping in to support you with your course software and PCs. 

You told us you wanted to upskill in digital and cyber

We launched a new Digital Skills Badge. This bite-sized course covers the basics of cyber, data, and AI. You can complete it any time, at your own pace and share your badge on LinkedIn. You can find it in Canvas! We also provide support with assistive and inclusive software.

You told us you need reliable PCs and laptops to study on campus

We have upgraded all student and teaching PCs to Win 11 and have had great feedback from you about them being much faster and more responsive.

You now have access to over 300 different pieces of software on university PCs and your own devices. 

We’ve added more specialist PCs across campus and ultra-wide monitors in the Harrison Library PC lab; and we continue to add more laptops to the loan scheme.

We have invested in the audio visual (AV) equipment in teaching rooms, with new PCs, large screens and digital teaching features. 

You have told us how very important access to the right software is to you

We have increased the amount and range of software available on University PCs and your own devices to over 300 different pieces!

We have also focused on making assistive and inclusive software readily available from the A-Z Software Catalogue.

Additionally, we have made career-based software like SAGE and Adobe Creative Cloud available on your own devices, as well as provided cloud-based Labs for your intensive computing activities, to support Computing, Engineering and Science courses.

You told us you wanted to find your work more easily in Canvas

We introduced a new search feature so your could find your work more easily, and course templates to standardise the layout across all your modules.

New one-to-one maths and statistics appointments, plus extra maths workshops to help you build your confidence.

Academic English Language workshops and one-to-one tuition for speakers of English as an additional language.

We added more study skills drop-ins at Walsall Library and have continued to deliver on-campus and online skills support through workshops and 1:1 appointments.

We’ve expanded quiet study areas and added more independent spaces, and more student PCs following the Harrison Library refresh.

Most staff now use Microsoft Bookings for office hours, and full-time staff are on campus at least three days a week.

Course leaders share regular updates on any changes.

Course staff use out-of-office email replies with turnaround times and easy links for tutorials and extra support.

We run drop-in sessions with Career Development Consultants, plus workshops and seminars in your faculty.

We run regular surveys, feedback sessions, and meet with course reps to make sure your needs are heard - and acted upon!

We cut out needless reassessments: Over the summer, we introduced a new approach to how assessment and module outcomes are calculated for the 2025/26 academic year. Now, (for the majority of courses), if, in your final year, your overall module mark is above the pass mark, you won’t need to resubmit individual assessments.

Waiting times for mental health support have reduced from up to weeks to 48 hours, ensuring final-year students could access timely support during high-pressure periods such as assessments and deadlines.

A strengthened Support to Study and Student Life Centre model means concerns are picked up early and support is coordinated, rather than students being left to manage alone.

Expanded disability and inclusion support, including fully funded dyslexia assessments and wider access to assistive technology. 

Enhanced hardship and cost-of-living support helped remove financial stress for students at risk of withdrawing.