Online Reporting

Planon Webpage

If you spot a repair or need to request service, you can easily report the job online. Types of jobs you can report online include:

Notifications regarding reported jobs will reassure you work is in hand, and there is the opportunity to record feedback about the service received.

If you prefer to speak to staff in your accommodation hub, they will log your request on your behalf.

If you log a job on Planon and you’re not around when our team comes to fix it, no stress — we’ve got you. We’ll leave a calling card in your room letting you know who popped in, why they visited, and the exact date and time the work was carried out.

Check out the user guides and recordings demonstrating how to use the system.

PDF Guides

Planon Student - Accommodation Intro

Planon Student - Reporting a Repair

Planon Student - Requesting a Service

Video Guides

Notifications will be processed from 8am-5pm Monday-Friday

As you probably guessed jobs are prioritised on their urgency, however emergency jobs can be reported to your security team and wardens at your halls so don’t worry you won’t be left in a sticky situation over the weekend.

If there’s a problem in your room the team might need access when you're not there, which will be a nice surprise when you come home to a fixed set of drawers. Alternatively if you are in they will give you a knock on the door, but you can check your email so you know when to expect them. 

Managing Behaviour in Student Accommodation

Stage 1: Initial Incident

Security regularly patrols accommodation. If there are any behaviour or conduct issues, they will address them straight away by giving advice or a caution. All incidents are recorded to help monitor repeat behaviour.

If needed, Security may recommend that the Hub team looks into the issue further.

The Hub team will review the report and may decide to speak with the student or any witnesses, especially if similar incidents have happened before.

The interview outcome may result in one the following actions:

• Guidance and advice will be given to the student to address their behaviour / conduct
• The Hub team will provide support and sign posting to the appropriate department or support service.
• The Hub Team may impose a financial find in accordance with the terms and condition within the Licence agreement.
• The Hub Team may refer the student to the University Cause for Concern Panel if there is safeguarding concern or there is a concern that the student cannot reside, independently or safely within the accommodation whilst studying at the University.
• The Hub team will sign post the student with substance misuse concerns to the Student Mental Health and Wellbeing team for them to provide the appropriate advice or guidance and refer to external agencies to assist with specific needs.

Stage 2: Repeat Behaviour

If a similar issue happens again, the student may:

• Be asked to sign an Acceptable Behaviour Contract
• Receive a Final Warning
• Be required to move to a different room or campus

If the student does not agree to these actions, the case may move to Stage 3.

Stage 3: Serious or Continued Issues

Serious incidents, breaches of a Final Warning, health and safety concerns, or criminal behaviour will be reviewed by senior staff.

The case may be escalated to senior university management.

Possible outcomes:

• Disciplinary action under the Student Code of Conduct
• Actions recommended by the Cause for Concern Panel
• Starting legal action, which may include ending the accommodation agreement

After each of these stages the Accommodation Hub team would notify the Conduct and Appeals Unit of each incident.

Right to Appeal: The student may appeal against any of the 3 stages, this needs to be submitted in writing, via email with supporting evidence and within 7 days from the date of the warning.

Please note, if after your appeal you are still not satisfied you can submit a further appeal in writing, to the Dean of Students within 30 days of the date of the final letter to: Dean of Students, c/o The University of Wolverhampton, Student Services Gateway, MB Building, Wulfruna Street, Wolverhampton,WV1 1LY.

The University wants students to enjoy their time here and enhance their student experience. Ensuring that our students reside within a safe and enriching environment. There are procedures in situ that will assist students to raise queries or report areas of concern to your local Facilities & Support Hub.

I don't want to live in Halls any more

If you wish to be released from your licence, you'll need to make an appointment with a member of your local Accomodation Hub and they will undertake an interview to advise on the options available.

How do I inform someone if I have a problem or need an answer to a query?

This is really quick and easy, log onto your StarRez portal and log a concerns call on the main page. This will then be passed onto the relevant member of staff that will get back to you with an answer. The procedure to outline how your Accommodation Hub, Dealing with Student Queries will provide you with further information.

Our Security Services are out and about 24/7.

They also recommend numerous apps of which have many useful features for your safety and welfare. To find out more click here.