Directorate of Student Success/Graduate Outcomes Survey (GOS) - HE Led Calling Campaign Privacy Notice

Who we are

The University of Wolverhampton (‘The University’, ‘we’ or ‘us’) are a ‘Data Controller’, as defined by the Data Protection Act 2018 and are responsible for, and control the processing of your Personal Data. You can contact us at email dataprotection@wlv.ac.uk, University of Wolverhampton, Wulfruna Street, Wolverhampton WV1 1LY. Tel. 01902 32 1000. Our Data Protection Officer can be contacted at dataprotection@wlv.ac.uk.

How We Use Your Data 

The University of Wolverhampton collects and processes your personal data as part of the GOS Calling Campaign. This campaign is designed to support graduate engagement, improve the accuracy of graduate destination data, and offer appropriate careers advice and guidance where needed.

As part of this process, your personal data may be used by several departments across the University, including Planning, Careers and Graduate Employability.

This campaign supports the UK-wide Graduate Outcomes Survey, which is delivered by Jisc (incorporating HESA). Information about how personal data is used for the national survey is available at https://www.graduateoutcomes.ac.uk/privacy-info.

All of your personal data is processed in the UK or EEA.

Information We Collect

The majority of information processed will be obtained from University student records and from information you provide directly during a telephone call or follow-up communication as part of the GOS Calling Campaign. 

This may include:
•    Name
•    Contact details (telephone number and/or email address)
•    Course and qualification details
•    Graduation year
•    Graduate destination information (e.g. employment, further study, role, industry)
•    Information you voluntarily share relating to your next steps or support needs

The University does not routinely collect special category data as part of this campaign. If such information is shared voluntarily, it will not be recorded unless necessary and appropriate.

The lawful basis relied upon is Public Task and Legitimate Interest, as outlined above. Where consent is required for any additional activity, this will be clearly explained at the point of collection.

When your data is added to our calling campaign system, you will be contacted by email. This email will include information explaining how to opt out of the calling campaign.

Who We Share Your Personal Data With

Information is shared with relevant departments within the University for the purposes outlined above. In addition, specific data may be obtained from and shared with the following external parties for the purposes specified: 

The Graduate Outcomes Survey is delivered by Jisc (incorporating HESA), who act as a separate data controller for the national survey. Further information about how personal data is processed for the Graduate Outcomes Survey is available in the Graduate Outcomes privacy notice: https://www.graduateoutcomes.ac.uk/privacy-info/ 

Further information about how the University processes personal data using Azorus is available in the University of Wolverhampton’s Enquiry and Website Request Privacy Notice: Enquiry and Website Request Privacy Notice - University of Wolverhampton

Where we use a third-party organisation to administer any services we will always ensure that they have robust data security measures that comply with current Data Protection law in place and will always inform you.

We may also share personal details with organisations with enforcement powers such as HMRC or the Police. However, we will only do so if this is required to comply with our legal obligation to disclose information to these bodies.

We will only share the minimum amount of personal data with any of the above and will always do so in accordance with the law.

Retention

Your data will be retained for up to 3 years after graduation to provide continued employability support to recent graduates or up to 6 years after the student relationship last makes contact, where data forms part of the University’s wider student record retention schedule and where alumni may wish to continue accessing alumni support.

Your Rights

As an individual, you have a number of rights under data protection legislation, including the right to access your data, request correction, restrict processing, or object to processing in certain circumstances.

Further information about your rights is available on the University’s Data Protection web pages or via the ICO website.

You may withdraw from follow-up contact or support at any time by contacting graduate.outcomes@wlv.ac.uk or dataprotection@wlv.ac.uk.

How to Complain

If you have any queries, concerns or believe that your Personal Data is being handled in a manner which is contrary to statutory requirements, you may wish to contact the University of Wolverhampton’s Data Protection Officer via dataprotection@wlv.ac.uk or complain to the ICO via www.ico.org.uk

Changes to Privacy Notice

We regularly review our privacy notice and will review it at least annually. This privacy notice was last updated on 16th December 2025.