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Digital Services IT support over the Christmas period

18/12/2025

Over the Christmas period, will be running a reduced IT/Digital Support service

During the University closure dates of Thursday 25 December to Monday 5 January 2026, IT Support will be running a limited service. 

Between these dates, you can still help yourself to information using the support portal or if you phone 01902 32 2000 you will be connected to our out-of-hours answering service. These colleagues can help with password and MFA issues.

Date  Service Desk  Out of hours telephone support available via our out-of-hours support partner 
Wed 24th Dec  Service Desk Open 8am-5pm Support available from 5pm, by phone, until 8am 
Thurs 25th Dec  Service Desk Closed  Phone support available 8am to midnight 
Fri 26th Dec  Service Desk Closed  Phone support available 8am to midnight 
Sat 27th Dec  Service Desk Closed  Phone support available 8am to midnight 
Sun 28th Dec Service Desk Closed  Phone support available 8am to midnight 
Mon 29th Dec Service Desk Closed  Phone support available 5pm - 8am
Tues 30th Dec Service Desk Closed  Phone support available 5pm - 8am
Wed 31st Dec Service Desk Closed  Phone support available 5pm - 8am
Thurs 1st Jan Service Desk Closed  Phone support available 8am to midnight 
Fri 2nd Jan Service Desk Closed  Phone support available 5pm - 8am
Sat 3rd Jan Service Desk Closed  Phone support available 8am to midnight 
Sun 4th Jan Service Desk Closed  Phone support available 8am to midnight 
Mon 5th Jan 

Service Desk Open 

8am-5pm

 Return to normal IT Support opening hours

For more information please contact the Corporate Communications Team.