Welcome to the Library

Tips to help you make the most of our service

Welcome from the WLV Libraries team!

Whether you’re a new or returning student, we’re here to help you make the most of your studies. Below you will find useful information covering our key services, including making enquiries, finding resources and utilising our Skills for Learning support.

 

 

Finding help and support

Library ASSIST is your main way to find help and get in touch with the library team.

With ASSIST you can access:

  • Live chat support which is available 24/7. 
  • Answers - our FAQ tool where we hope you will find the answer to common (and some less common) library queries.  
  • Ask the library - If you are not after an immediate response, you can use the Ask the Library web form. Our team will do our utmost to respond within 2 working days.  

And, of course, you can always give the team a call or pop into the library where you will find library staff at the helpdesk and also working on the floors who will be happy to help you.

You can access Library ASSIST at:  https://wlv.libanswers.com 

 

 

Making the most of our facilities

The University Library has 3 main locations– Harrison Library at our City South Campus, Walsall Library, located in the Performance Hub at Walsall Campus, and Hutchison Library at Telford. See library opening hours here.  

We are here to provide you with: 

  • Support– our customer service team are available to provide guidance and general support with anything to do with the library service.
  • Access to a variety of spaces to study – whether you are after a quiet space to focus or are meeting up with others to work collaboratively, we offer a range of options that are available to drop-in and use, or you can book certain spaces in advance from the study spaces webpage.
  • Access to our print books and journal collections – we have over 300,000 print items across out libraries, available to browse and borrow. 
  • Self-service loans and returns– at all of our libraries you will find our self-service kiosks which can be used to borrow and return print books and laptops

 

Finding books and other resources

LibrarySearch is the name of our search engine and is designed to help you easily find and access resources, from print books, journal articles, newspaper stories and images, amongst many other types of information. 

LibrarySearch will make it easy to see if the information is available for viewing online, or if it’s a print item that can be reserved at one of our libraries.  LibrarySearch will tell you the shelfmark so if you are at one of our libraries you can use the directional signage to located which area your book will be in.

 Alternatively, you can request the item directly from LibrarySearch and we will email you when it’s ready to collect. 

Library homepage

To access LibrarySearch from the library homepage (wlv.ac.uk/lib), click on the "SEARCH FOR LIBRARY RESOURCES" button in the banner at the top of the page; or go to the "Subject Reources" further down the page. 

 

 

Skills for Learning: academic skills support

The Skills for Learning team is dedicated to supporting general assignment skills, such as academic writing, finding research and referencing. Have a look through our Skills webpages to see our workshops, Canvas course, study guides and other useful resources to support your learning. Visit wlv.ac.uk/skills

Following the last 18 months of COVID precautions, we are currently running our workshops online. However, in-person appointments can be booked for each of our three libraries here.    

 For new starters 

 Are you new to university, and looking for an overview of key skills to build? Come along to one of our skills days, taking you through our three core workshops in a single day. Not free for all three sessions? No problem, you can attend any you like by booking online.  

 For returning students 

Perhaps you’ve been to our sessions already, or have already spent some time studying at Wolverhampton. Have a look at our new bitesize sessions – 20-30 minute workshops on more specific skills like paraphrasing and using Turnitin.  

 

Need help with something more specific? Or feedback on your assignment draft? Get in touch to arrange an appointment at skills@wlv.ac.uk