All Student Update: Assessment submissions

The following all student update on assessment submissions was circulated to students via email on Wednesday 6 March

Dear students, 

I’d like to take this opportunity to thank you, once again, for your ongoing patience as staff and our external partners continue to work hard to get our systems and services back up and running as soon as possible.  

  I appreciate that this has been a challenging and frustrating time for you all.   

 This is the first of two communications this week. This communication is focused only on assessment.  

The second communication, which we will send tomorrow, will update you about teaching for next week, IT access to university desktops and password changes.  

Assessment submission dates   

 Access to online learning resources was restored last week and most students should now be able to start work on their assessments. Extensions are in place for those assessment that were due between the 26 February through to 15 March.  Rescheduled dates are detailed below.     

 Module leaders will be communicating specific submission dates for your rescheduled assessment via Canvas over the coming weeks.   

Please note as we have already extended assessment submissions by an additional two weeks for all students, an extra week’s extension will not be possible. However, students who have an agreed automatic Student Support and Wellbeing extension for assessment, will be given this additional time on top of the rescheduled date.   

In select circumstances, we have determined that assessment is not essential to the overall course learning outcomes and as a result, will remove these assessments as opposed to rescheduling them. You will be notified via Canvas if this applies to your course.   

 How to submit your rescheduled assessment   

 Module leaders will be setting up a new submission portal in Canvas with the revised due dates for rescheduled assessments. You will need to submit your assessment into the newly created portal as instructed by your module leader. Please ignore any notifications you may receive related to the original portal or the original assessment due date. We are unfortunately unable to turn these automated notifications off at this time.   

 If you are not able to submit your assessment on the rescheduled date due to circumstances unrelated to the cyber incident, please submit an extenuating circumstances claim, alongside any required evidence. If approved, your assessment will be deferred to a new agreed date.   

 Extenuating Circumstances claims should be submitted via your e:Vision portal once it is back up and running. Whilst e:Vision is unavailable please don’t worry about being unable to submit the claim as it will be still considered and processed when submitted.  

 We are also aware that some students have had limited home access to IT equipment. If this has impacted your ability to study for your assessment, please submit an extenuating circumstances claim once the e:Vision portal is active.  

 Grade release and referral assessments   

 You should now be able to view your individual assessment results from the previous semester within your Canvas portal.   

 As systems come back online, we are prioritising processing any outstanding module results from the previous semester, and confirming all awards that are due. We will be working as quickly as possible to do this and anticipate that students will start to receive confirmation of their progression and award from the 11 March onwards.   

 If you need to be reassessed due to a failed assessment from the previous semester, then you will be notified of this and any next steps.   

 Please note, we have rescheduled the reassessment period from the week commencing 25 March 2024 to the week commencing 15 April 2024. Some reassessments for semester one will, however, take place in July as standard (for example examinations) and remain unchanged.   

 View the Assessment Update video.  

Investigation progress    

We recognise that this has been a challenging time for the University community, so please do make use of our wider Student Support services if you feel you need extra support. You can find useful information and contact details below.    

Once again, thank you for your patience and understanding. Please do switch on your Canvas notifications, check myWLV app for any updates and keep an eye on your emails for further messages (note that some emails may end up in your Junk folder!).   

Please be assured that we are doing everything we can to get back to normal as quickly as possible.    

Best wishes, 

 Professor Gill Knight  

Pro Vice-Chancellor Academic Learning and Student Experience  

Student Life and SU support 

If you feel that you need some additional help during this time, Student Life and the Students’ Union is available to support you. Please contact the teams below to access support in the same way as usual:     

• Disability and Inclusion - disability-inclusion@wlv.ac.uk    
• Mental Health and Wellbeing - MHWenquiries@wlv.ac.uk or complete a registration form via this link    
• Support to study - supporttostudy@wlv.ac.uk or complete a cause for concern form via this link    
• Dennis Turner Hardship Fund - Money@wlv.ac.uk or for new applications, please follow this link.    
• Safeguarding and PREVENT - safeguarding@wlv.ac.uk or to log a new safeguarding or PREVENT concern, please follow this link.    

Please do include your student number and a summary of how we can support, or with an outline of your concern within any email you send to our teams.     

24-hour support via phone or online   

The University of Wolverhampton has invested in a newly developed student support platform in collaboration with Care First called WLV Student Life Connect. This is a counselling, information and advice service offering support for issues arising at university, home, or work.   

 This is a FREE, CONFIDENTIAL, INDEPENDENT, and IMPARTIAL source of support for you, as an undergraduate, postgraduate taught, postgraduate research student, or an apprentice learner. Here you can access advice, guidance, and support on a wide range of care issues, health issues, benefits and entitlements, relationships, childcare, anxiety, depression and more.    

 Please follow this link to find out more    

 Students’ Union  

The Students’ Union advice centre remains open and available by phone, online and in person, at City Campus to help support students. The team can advise on issues including wellbeing, academic, housing and signposting financial support. Students can visit in person at the Ambika Paul building, City Campus, opposite the Harrison Library.

Opening hours are 9am -  4.30pm Monday to Friday, or by phoning between the hours of 9am - 4.30pm Monday to Friday:  01902 322038.