1. University of Wolverhampton
  2. IT Services
  3. Essentials

Your IT and Digital essentials

Whether you’re a student or staff member, we all share the same digital university. Here’s your quick guide to the must-have tools and essential tech. 

Your IT Account

  • Login Details: Staff and students get a User ID and University email (@wlv.ac.uk). Use either with your password to access most systems.
    Exception: For e:Vision, use your ID number + password.
  • Students: You’ll have created your password during enrolment.
  • Update Your Password:
    Change it anytime, on any device, using this portal.
    You’ll need your email address, current password, and MFA phone.
  • Locked Out? Reset your password yourself using the Microsoft portal, MFA required.
  • Account Duration: Your IT account stays active for the entire time you’re at the University.

MFA: Extra security for your account

Multifactor authentication (MFA) protects your University accounts (email, Teams, Canvas, myWLV) even if your password is stolen.

  • Setup: Use the Authenticator app or phone verification. You’ll need your mobile phone.
  • After setup, MFA works in the background—only appearing if you sign in from a new device or location.
  • Tip: Always keep your MFA phone with you. Learn more: wlv.ac.uk/its/essentials/mfa

Need IT Help? 

Our Digital Services team is here for you:

  • Call us: 01902 32 2000
  • Use the Self-Service Portal: Raise a request or search the Knowledge Base for quick answers.
  • Drop in and see us in the Harrison Library (Mon and Tues, 9-4pm)

Fast, friendly, and always available when you need support.

Microsoft 365

  • Is your go-to for email, creating and sharing files, and collaborating through chat and video. Sign in at office.com/apps
  • Students: You don’t need to buy MS 365 for your studies. It’s free for you! Plus, you can install the full suite of apps on your own devices - Word, Excel, PowerPoint, Teams, and more. Visit wlv.ac.uk/its/get-your-digital-on/microsoft-365
  • Bonus: You also get a massive 750 GB of storage in OneDrive to keep your files safe and accessible anywhere.
  • Staff: Enjoy seamless collaboration and productivity with the same powerful tools—perfect for teaching, meetings, and teamwork.

Wi-Fi: How to connect

When you’re on campus, make sure to switch from the guest network or ‘wolfradiolan’ to eduroam. So you can:

  • Connect all your devices, visit wlv.ac.uk/wifi to set this up.
  • Use it at other universities, hospitals, and museums worldwide.
  • Have no limits on the number of devices.

myWLV - for students

Software: Over 300 pieces!

  • Software is available to students and staff on and off campus. 
  • Software Catalogue: lists all applications A-Z, giving a brief description of what it does as well as how to get it.
  • Assistive and accessible software: If you are looking to support your studies with items like screen readers, keyboard shortcuts and tools that help you focus, please take a look at what is available in the Software Catalogue.

CANVAS (Virtual Learning Environment or VLE)

  • Canvas is the University's Virtual Learning Environment or VLE, find out about how to use it by visiting Canvas and selecting the 'help' button in the left-hand menu. 

Protect your digital life by:

  • Using strong passwords and keeping them updated.
  • Spotting scams like fake emails or websites (phishing).
  • Stay alert and keep your accounts secure!

Print, scan, copy

  • We are all printing less, as we thoroughly embrace all things digital for teaching and learning, but you can print if you need to!
  • We have 'multi-functional devices' across all campuses where you can print, copy and scan.