Your IT Account

• Login Details: Staff and students get a User ID and University email (@wlv.ac.uk). Use either with your password to access most systems.
  Exception: For e:Vision, use your ID number + password.
• Students: You’ll have created your password during enrolment.
• Update Your Password:
  Change it anytime, on any device, using this portal.
  You’ll need your email address, current password, and MFA phone.
• Locked Out? Reset your password yourself using the Microsoft portal, MFA required.
• Account Duration: Your IT account stays active for the entire time you’re at the University.

MFA: Extra security for your account

Multifactor authentication (MFA) protects your University accounts (email, Teams, Canvas, myWLV) even if your password is stolen.

• Setup: Use the Authenticator app or phone verification. You’ll need your mobile phone.
• After setup, MFA works in the background—only appearing if you sign in from a new device or location.
• Tip: Always keep your MFA phone with you. Learn more: wlv.ac.uk/its/essentials/mfa

Need IT Help? 

Our Digital Services team is here for you:

• Call us: 01902 32 2000
• Use the Self-Service Portal: Raise a request or search the Knowledge Base for quick answers.
• Drop in and see us in the Harrison Library (Mon and Tues, 9-4pm)

Fast, friendly, and always available when you need support.

Microsoft 365

• Is your go-to for email, creating and sharing files, and collaborating through chat and video. Sign in at office.com/apps
• Students: You don’t need to buy MS 365 for your studies. It’s free for you! Plus, you can install the full suite of apps on your own devices - Word, Excel, PowerPoint, Teams, and more. Visit wlv.ac.uk/its/get-your-digital-on/microsoft-365
• Bonus: You also get a massive 750 GB of storage in OneDrive to keep your files safe and accessible anywhere.
• Staff: Enjoy seamless collaboration and productivity with the same powerful tools—perfect for teaching, meetings, and teamwork.

Wi-Fi: How to connect

When you’re on campus, make sure to switch from the guest network or ‘wolfradiolan’ to eduroam. So you can:

• Connect all your devices, visit wlv.ac.uk/wifi to set this up.
• Use it at other universities, hospitals, and museums worldwide.
• Have no limits on the number of devices.

myWLV - for students

• Find your timetable. Log into http://my.wlv.ac.uk with your University email and password, but set up MFA first!!
• Student Check-In, your digital register. For more information, visit wlv.ac.uk/its/student-check-in

Software: Over 300 pieces!

• Software is available to students and staff on and off campus. 
• Software Catalogue: lists all applications A-Z, giving a brief description of what it does as well as how to get it.
• Assistive and accessible software: If you are looking to support your studies with items like screen readers, keyboard shortcuts and tools that help you focus, please take a look at what is available in the Software Catalogue.

CANVAS (Virtual Learning Environment or VLE)

• Canvas is the University's Virtual Learning Environment or VLE, find out about how to use it by visiting Canvas and selecting the 'help' button in the left-hand menu. 

Protect your digital life by:

• Using strong passwords and keeping them updated.
• Spotting scams like fake emails or websites (phishing).
• Stay alert and keep your accounts secure!

Print, scan, copy

• We are all printing less, as we thoroughly embrace all things digital for teaching and learning, but you can print if you need to!
• We have 'multi-functional devices' across all campuses where you can print, copy and scan.