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Your guide to calling our Clearing hotline on results day


So, you’ve got your results and the time has come to pick up the phone and talk to us about applying for a place in Clearing. First of all: don’t panic! We understand you might be nervous but our hotline team are here to help and we’ll make the conversation as easy as we can.

Our step-by-step guide will help you to prepare ahead of calling us. So pick up the phone and call our Clearing hotline: 01902 518 585.

1. Be prepared

Our Clearing hotline team will guide you through what is essentially the telephone equivalent of an online form. You’ll be asked a series of questions, so it’ll be useful if you have certain details ready and close to hand so you don’t have to stress and start searching for info while you’re on the phone.

Details you’ll be asked for on the call include:

  • personal information including name, UCAS ID (if applicable), contact details, etc.
  • A-level/BTEC results, GCSE results and other relevant qualifications
  • the course you are interested in applying for
  • if you’re a UK/EU or international (non-UK/EU) student.

Make sure you’re somewhere quiet and free from distractions, that you have a pen and paper close-by if you need to take down any important information, and don’t forget to charge your phone overnight!

2. Call us!

01902 518 585 is the number you need.

You’ll be put through to a member of our friendly Clearing hotline team, who will ask you a series of questions (which should take no time at all if you have all the information above).

They’ll check whether there are places available on the course you want and if you’re eligible for it. If so, you may even be offered a place on the spot – don’t worry if not, though, as the next step is to speak to someone with more information and options.

Applying 920

3. Chat to the course experts

You’ll be put through to speak to someone in a specific School, Institute or Faculty. Don’t worry, those three words just describe parts of the University’s structure.

If you want more information on course options, then you’ll speak to someone from the department your chosen course is in. We may also have a few more questions about your qualifications, or need to tell you whether there’s anything else you need before you can be made an offer, such as an interview or portfolio review.

You may even end up speaking to our academics! But don’t forget: you can ask questions, too! So if there’s anything you’re unsure about or that you want to know about the course, then ask away.

4. Put the phone down – what next?

Once you’ve been made an offer of a place on the phone, you’ll receive an email covering next steps that you need to take to secure your offer. For example, if you’re calling on results day (Thursday 13 August) and applied through UCAS, you’ll need to add us as your Clearing choice via UCAS track from 3pm on the day.

If you’ve been made an offer on a course, you’ll have been invited to Saturday’s Virtual Open Day. If you haven’t been made an offer yet, join in too! It’ll be the perfect opportunity to find out more about our courses, support, and life as a student at Wolverhampton.

5. Speak to us on social media

If our Clearing hotline is busy (we’ll try our best to speak to everyone, but on results day there may be short queues), or maybe you prefer to type rather than speak, then why not get in touch with us online?

Head over to FacebookTwitter or Instagram and send us a direct message. We’ll be able to help you out from there, including potentially making you an offer through your chosen platform.

We look forward to welcoming you soon!

For more information please contact the Corporate Communications Team.

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