Mental Health and Wellbeing Support

Register with the MHW Team

Registrations are now open; students must complete a registration form to access support from the team. You will need to be logged into your university account to access the registration from. You can access the form here: 

MHW Registration Form 

Once the team receives a registration form; we will review it and contact you within two working days; this may be via your university email address or by phone (our calls may appear as 'No caller ID' or 'University of Wolverhampton'.

We may offer you an assessment appointment; where you can expect a discussion around the issues you are facing and co-development of a support plan with you. As an outcome of this assessment we may recommend referral to other services, attendance to bespoke workshops and/or additional 1:1 support sessions with the team. 

If you are offered this, please ensure that you do attend, or let us know (via emailing mhwenquiries@wlv.ac.uk) at least 24 hours before your appointment if you need to cancel/ re-arrange. This could allow another student, who is waiting, to access the assessment appointment.

If you have any issues accessing the registration form please let us know by contacting us through MHWenquiries@wlv.ac.uk please could you include your student number. 

You can visit the Student Life Counter at the Harrison Library MD @ City Campus 10am – 4pm Monday to Friday to speak to a member of Student Life. 

If you are experiencing distress and feel that you require some additional support, please visit the I need help now webpage for further information. Please do not forget the importance of talking to someone you trust. Let family or friends know what's going on for you. They may be able to offer support and help keep you safe. 

Following registration with the team, you may be offered an assessment appointment*

Meeting with one of our mental health practitioners is about making a positive choice to get help from someone who is not involved in any aspect of your life. It offers you the chance to discuss your difficulties within a safe space. We will listen and offer support and understanding while simultaneously accepting your values, attitudes and lifestyle in a non-judgmental way. If you are allocated an appointment, our focus will be on developing your strengths, skills and resources to cope. We will co-produce a support plan with you during the assessment session.

Following an assessment appointment, we may recommend follow up or review sessions, attendance of psychoeducation workshops, referral to other services (within and/or external to the university), and some may access 1;1 support sessions with the MHW team.

Our contact with you is confidential except in rare circumstances – for example, when someone may be in serious danger. In these rare instances, we will seek to discuss any potential sharing of confidential information with you in advance (see our Student Agreement for more information).

We also acknowledge that for some students co-ordinated support from the university is something they benefit from, as such we may contact/ liaise with other key people who can support you whilst at university- but we will always seek your consent before doing so, and would not typically share confidential details unless you give us specific permission to do so. 

 *even if you are not offered an assessment appointment you will receive advice and guidance from the team

The University of Wolverhampton is an inclusive institution working to meet the individual needs of our students.

We offer reasonable adjustments to students who have a disability, Specific Learning Difference (SpLD) or long-term medical condition (including a mental health condition). These reasonable adjustments are designed to support you with your studies. 

To ensure you get the right support for your needs, we need you to complete a Self Declaration Form (SDF).

The SDF gives us more details about your specific support needs and allows us to build up your Tutor Awareness Sheet (TAS) which (with your permission) can inform your module leaders how you can best be supported on your course so please give as much information as you can. The SDF also contains our consent to share form. Without this, we cannot let your faculty know of your requirements, so please remember to sign the form! 

For more information about accessing reasonable adjustments you can email the Disability and Inclusion team- disability-inclusion@wlv.ac.uk (please include your student number)

Disabled Students’ Allowance

You may be eligible to receive additional support known as the Disabled Students' Allowance (DSA).

Disabled Students’ Allowance (DSA) is support to cover the study-related costs you have because of a mental health problem, long-term illness or any other disability; it can be on its own or in addition to any student finance you get. The type of support and how much you get depends on your individual needs - not your household income, but you will not need to pay it back.

DSA funding is available for eligible students and often covers the costs of specialist equipment, Non-Medical Helpers (NMH) such as a study skills tutor or a specialist mental health mentor and other disability-related costs associated with studying. 

Please check out the Government website for further details on eligibility and guidance of how to apply and any evidence you may require. The Disability and Inclusion team may also be able to help with your application- (disability-inclusion@wlv.ac.uk)

We offer a wide range of wellbeing events throughout the academic year for students to join, including our regular Wellbeing Day and Let's Talk sessions. 

In the coming weeks we will be launching our new psycho-educational workshops, which you can access without registering with the team- further details will be available on our website. 

Please also take a look at the  webpages for the latest activity, and keep an eye on the  page for more student news. 

We provide a wide range of mental health-related self-help resources for our students, including leaflets, apps and our WLV Student Life Connect - University of Wolverhampton.

Find out more below. 

The information that will be shown below can be found via our webpages ( 

Students have access to primary health services such as General Practitioners (GPs) to support with their mental health needs  NHS How to access mental health services 

There are a number of resources and guidance that staff can access that is available to the general public; for instance the NHS every Mind Matters NHS every-mind-matters supporting others 

NHS Every-mind-matters has practical tips and resources to support with activities that may work with managing mental wellbeing. The Charity mind also has strategies About student mental health - Mind that can be added to ones wellbeing tool kit. the NHS has lots of materials aimed at helping you to improve your mental health and wellbeing. There is a synergy between mental and physical health One You offers tips on making better choices to live healthier and feel better in body and mind. University life can be stressful, and stress is a natural part of human experience, it can motivate us to achieve our goals. Before it becomes prolonged or interrupts aspects of daily living Student stress - NHS is another resource that can be accessed.  

Providing information about national support groups such as Student Minds and Students Against Depression. Information leaflets are also available from MIND, NHS, and Rethink Mental Illness. 

Please refer to the MHW Staff guide to supporting students in distress, for guidance on how to determine what level of interaction might be required when supporting students.  

Staff if needed, can seek consultation from Practitioners within the Mental Health and Wellbeing Team. The team can be contacted at anytime by email MHWenquiries@wlv.ac.uk (please note that responses from the service will be during the times of 9 – 5pm Mon - Fri). Either email correspondence to enquires or Team calls can be arrange depending on the enquiry and the needs being presented.  

Staff can also visit the Student Life Counter at the Harrison Library and speak directly with members from the various Student Life Directorate including MHW Practitioners.  

Our University Mental Health and Wellbeing support team is not an emergency service and is not a 24/7 service and is open between the hours of 9 – 5pm Monday to Friday.   Should you require immediate support please see our need help now page. 

Security 

If you are on campus you can call 01902 32 1555  (or 5555 from any internal phone). They are available 24/7. 

Your hall of residence

If you are in a hall of residence right now, you can also contact Security as above.  

SafeZone 

Accessible to both students and staff, the SafeZone app provides a useful source of reassurance to people working and studying on campus. The app promotes safety in a number of ways, including giving fast access to the University’s security team whenever and wherever you are on campus by allowing users to call for help and assistance when they need it most. Security Apps - University of Wolverhampton (wlv.ac.uk) 

Contact NHS Direct Helpline for emergency medical and mental health advice and information 24/7, 365 days a year, by calling 111.  

In an emergency

 Call 999 or go to A&E. A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone's time. This webpage will help you find your nearest hospital. 

The mental health charity Mind has information on ways to help yourself cope during a crisis.  This includes calming exercises. 

Create a safety plan 

The Staying Safe website helps you to build your own safety plan to keep you safe from suicidal thoughts.  

If for any reason you have cause to believe that someone you know is struggling with mental health and wellbeing issues at university, we recommend following Helping others with mental health problems   

Students struggling with their mental health can access Student Space, a national mental health and wellbeing hub supporting students. Get free, confidential support by phone from a trained volunteer, from 3pm to 12am every day. Call free on 0808 189 5260 Get 24 hour text support from a trained volunteer. When you text ‘STUDENT’ to 85258’ 

Current Students: please log a Helpcall to ASK@WLV on e:Vision; call 01902 518 518; or visit one of the on-campus Helpdesks to speak to someone in person. See wlv.ac.uk/ASK for locations and information about the service.  

Support for Students studying from abroad - If you need urgent mental health support whilst abroad, contact your local emergency services. You may also find the Helplines, Suicide Hotlines, and Crisis Lines from Around the World. resource helpful. 

If you are worried about a friend or family member, for example, your son or daughter, who is studying with us at the University, please encourage them to seek help and share with them this friendly link to our website: www.wlv.ac.uk/mhw 

You may also wish to view our Support to Study procedure here; Support to study - University of Wolverhampton (wlv.ac.uk)

Go to our Advice for a concerned parent, carer or friend webpage for further information.