Your IT Account Password

Your University password is critical to keeping your personal and University information safe, so please make sure it is at least 12 charactersincludes upper and lower case charactersnumbers between 0 – 9 and/or non-alphabetical characters (eg. ! $ # % @ +). The National Cyber Security Centre's advice is to choose three random words (including numbers and symbols) in your password, that you can remember but that no-one else can guess. You can also find other useful guidance including using a password manager app.

More about this in the University's Password Policy.

Changing your password will result in you needing to sign into University systems and services on all your devices, including your mobile. This can take a little while to get organised if you have passwords saved. For example, the suite of Microsoft 365 apps will ask you to re-sign in using your new password. Please allow up-to 10 minutes for the password change to filter through to all systems. Signing into your Microsoft 365 account (your email) is a good way to check if this has updated. 

If you are concerned that your IT account has been compromised, please contact the IT Service Desk using itsupport@wlv.ac.uk as soon as possible.

You can create a new password by following these steps, you will need to have your mobile phone with you, as you will be asked to confirm your details using the method you have chosen for Multifactor authentication (this could be the Authenticator app, a text or a phone call). 

Please make sure your new password is at least 12 charactersincludes upper and lower case charactersnumbers between 0 – 9 and/or non-alphabetical characters (eg. ! $ # % @ +). The National Cyber Security Centre's advice is to choose three random words (including numbers and symbols) in your password, that you can remember but that no-one else can guess.

To get a new password, please do the following:

  1. Go to https://passwordreset.microsoftonline.com
  2. Enter your University email address into the box and then complete the extra security activity where you have to recognise characters (I am not a robot). Press Next.
  3. Select which option you need (there are two) and then press Next. 
  4. Choose whether you would like to use the app, a text or a call with the extra security code that the system will send through to your mobile phone.
  5. Enter your verification code (6 digits) in the box provided and click 'Next'.
  6. Change your password with the boxes provided and click 'Finish'. 

If you experience any issues with this, please contact the IT Service Desk using the phone number 01902 322000.

You can update your password from anywhere and on any device. Please go to this portal and enter your University IT account details. 

Please make sure your password is at least 12 charactersincludes upper and lower case charactersnumbers between 0 – 9 and/or non-alphabetical characters (eg. ! $ # % @ +). The National Cyber Security Centre's advice is to choose three random words (including numbers and symbols) in your password, that you can remember but that no-one else can guess.

You will be prompted to enter your current password, your new password and to confirm your new password. 

If you are on campus using a Windows University PC, a quick way to change your password is:

Press Ctrl + Alt Del keys on the keyboard and select Change a password.    

 

If you have problems with your password reset, please contact the IT Service Desk using the phone number 01902 322000

Note: Once you have changed your password it can take up-to 10 minutes before you can log back onto a standard University computer using your new password.

Go to https://mysignins.microsoft.com/security-info and select from the options (using the app, a text or a phone call). 

You will need your current working password and the phone you want to use to do this.

If you have forgotten/lost your University password, and have also got a new phone number to register with the University, you will need to contact Digital Services on 01902 322000. This is because in order to reset your password yourself, we need to send you a code to your new phone number,

All University systems that require you to logon with your University credentials will be affected by the password change. This includes:

  • Microsoft 365 (email, calendar, file storage, chat and video)
  • Your University mobile apps (MyWLV and MS 365)
  • Canvas (the Virtual Learning Environment)
  • SITS e:Vision Portal*
  • PebblePad and e:Portfolio
  • Logon to University PCs
  • Personal File Store and Webdrive  
  • Connection to University wireless networks (Wi-Fi)
  • Terminal 4 Site Manager
  • Password protected areas of the Staff and Student Intranets

 *If, after updating your IT Account password you find your SITS e:Vision password does not update, please contact Registry, on 01902 32 1881.

Note: If you use any services which remember your password (e.g. web browsers and auto-connection to Wi-Fi on personal devices) its advisable to update these on all your devices when you change your password.  Your account may become blocked if your mobile phone is attempting to auto-connect to a Wi-Fi network using an outdated password, for example.